Shipping Policy

Shipping Policy – VTOP Gear

Worldwide Shipping
VTOP Gear ships globally, with strategically located warehouses in Europe, the US, and Asia to ensure fast and reliable delivery. Delivery times vary depending on your location and selected shipping method. If you encounter any issues completing your checkout, please contact our customer service team with the following details:

Your full shipping address

The product(s) you wish to purchase

Email: support@vtopgear.com

Our team will check product availability and assist you with your order.

Order Processing Time
We process all orders within 48 hours, excluding weekends and holidays. For pre-orders, limited editions, or custom items, processing may take longer. Please check with our customer service for more details.

Shipping Methods & Costs
We partner with trusted carriers such as DHL, FedEx, UPS, and local postal services to provide reliable delivery based on your location. Shipping costs are calculated at checkout according to the selected method. For special shipping requests, please contact us directly.

Tracking Information
Once your order is shipped, you will receive a tracking number via email. It may take 24–48 hours for tracking updates to appear. You can track your package here: https://www.17track.net/en

Customs, Taxes & Import Fees
Please note that orders may be subject to applicable customs duties, taxes, and import fees, which are the responsibility of the buyer. Customs inspections or holds may cause delivery delays, which are also the buyer's responsibility to resolve.

Lost or Delayed Shipments
Please allow up to 48 hours for tracking updates. If your package is delayed or lost, contact our customer service immediately for assistance. We will work with the carrier to resolve any issues promptly.

Note:
VTOP Gear does not offer in-store pickup, as we operate exclusively online with warehouses worldwide to serve customers efficiently.